MowZansi Terms of Service

Effective date: 9 October 2026 Version: 1.0

These Terms of Service ("Terms") govern your use of the MowZansi platform. Please read them carefully. By creating an account or using MowZansi, you agree to these Terms.

1. About us and supplier disclosures

The following disclosures are made in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"):

We are the provider of the MowZansi platform. Our privacy practices are described in our Privacy Policy, available at https://mowzansi.co.za/privacy.

2. What MowZansi is

MowZansi is a South African online platform that connects customers who need garden and lawn services with independent providers who offer them. Customers use MowZansi to find and book mowing jobs. Providers accept and perform those jobs and pay a monthly subscription to use the platform.

MowZansi provides the platform only. We are not a garden or lawn-services business, and we do not perform the work ourselves.

3. Eligibility and accounts

• You must be at least 18 years old to use MowZansi.
• You must provide accurate, current and complete information when you register, and keep it up to date.
• Providers must be lawfully entitled to operate the business they list, and must provide truthful business details.
• You are responsible for keeping your login details confidential and for everything done through your account.
• We may verify information you provide, and may refuse, suspend or close an account as set out in these Terms.

4. The two user roles

Customers use the platform to book services. Customers do not pay a subscription to use the platform. Customers agree to pay the price shown for a booking and to provide accurate job information.

Providers are independent businesses that perform the services. Providers pay a monthly subscription (see section 6) and agree to the provider obligations in section 8.

5. Bookings and who is responsible for the work

• When a customer books a job and a provider accepts it, a contract is formed between the customer and the provider for the performance of that job. MowZansi is not a party to that contract and does not perform the work.
• MowZansi is a platform and intermediary. We are not the agent of either the customer or the provider for the performance of the job.
• Providers are solely responsible for the services they perform, including the quality, timing, safety and lawful execution of the work.
• Customers are responsible for providing accurate job details and safe, lawful access to the property.
• MowZansi may, but is not obliged to, help resolve a dispute (see section 11).

6. Provider subscriptions and pricing

Providers pay a monthly subscription to use the platform. The current plans are:

• All prices are stated in South African Rand (ZAR).
• MowZansi is not registered for VAT. No VAT is charged; the prices shown are the total amount payable.
• We may change subscription prices on reasonable notice. Continued use after a price change means you accept the new price.

7. Payment terms

• Subscription payments are processed through our payment provider, Yoco. Card data is handled by Yoco; we do not store full card numbers.
• By subscribing, you authorise us (through Yoco) to charge your chosen payment method on the agreed basis.
• Job payments made by customers to providers are also processed through Yoco.
• You must keep your payment details current. If a payment fails, we may suspend the subscription until it is paid.

8. Trial, renewal and cancellation

• Trial. New providers may start on a one-month (30-day) free trial. The trial includes all features of the selected plan - nothing is restricted while you are trialling. Billing starts when the trial ends unless the provider cancels before then.

• Renewal (prompt-to-pay). Provider subscriptions are renewed by prompt-to-pay. Our payment provider, Yoco, does not support recurring billing, so subscriptions do not renew automatically. When a subscription reaches its expiry date, we mark the plan past_due and email the provider a renewal notice with a link to the billing page. If the subscription is not paid within 7 days after expiry, the plan is cancelled.
• Cancellation. Providers may cancel at any time from the billing page. Cancellation stops future renewal, but does not settle a plan that is already past_due.
• Where a provider cancels, obligations already incurred (such as payment for the current period) still apply.

9. Refunds

• Job payments made by a customer to a provider are refundable at MowZansi's discretion where the job was not performed. Where a job is not performed or is disputed, the customer and provider should try to resolve it between themselves, and we may assist as set out in section 11.
• Subscription fees already used for a period are non-refundable.
• Nothing in this section limits any right a consumer has under the Consumer Protection Act 68 of 2008 ("CPA").

10. Provider obligations

Providers agree to:

• Provide accurate business, contact, pricing and availability information.
• Hold any licence, permit or registration required by law for their services.
• Hold adequate public liability cover and any cover required by law for the work performed. MowZansi does not provide insurance for providers or customers.
• Perform the work safely, professionally and in compliance with all applicable law, including health and safety requirements.
• Only use a customer's gate code or access information to perform the booked job.
• Treat customers' personal information lawfully and only for the purpose of the booking.
• Pay their monthly subscription and any taxes due on their own income.

11. Customer obligations

Customers agree to:

• Provide accurate name, contact, address and access information.
• Provide correct gate or premises access codes, and update them if they change.
• Disclose relevant pets, hazards or special instructions truthfully.
• Pay the price shown for the booking through the platform.
• Treat providers respectfully and lawfully, and not ask a provider to perform unlawful work.

12. Disputes between customers and providers

If a customer and a provider disagree about a job (for example, about quality, completion or payment), they should first try to resolve it between themselves. The platform records dispute information, including who raised the dispute and the reason. MowZansi may, at its discretion, help facilitate a resolution, but we are not obliged to resolve the dispute and we are not the arbitrator. Legal rights between the customer and the provider are not affected.

13. Prohibited conduct

You may not:

• Provide false or misleading information, or impersonate anyone.
• Use the platform for any unlawful purpose.
• Copy, scrape, reverse-engineer or overload the platform.
• Interfere with other users, or harvest their information.
• Use a gate code, address or other information for anything other than the booked job.
• Post or send unlawful, abusive or harmful content.
• Avoid the platform's payment systems where the platform requires payment.

We may suspend or terminate access for conduct that breaks these Terms.

14. Intellectual property

The MowZansi name, logo, platform, software, design and content are owned by us or our licensors and are protected by law. You may use the platform only as these Terms allow. You may not copy or reuse our intellectual property without our written permission. Content you upload remains yours; you give us a licence to use it to operate the platform.

15. Limitation of liability

To the maximum extent permitted by law:

• MowZansi provides the platform on an "as is" and "as available" basis.
• MowZansi is not the provider of the garden or lawn services and is not responsible for the acts or omissions of providers or customers.
• MowZansi is not liable for indirect, incidental or consequential loss, or for loss of profit, income or data.
• MowZansi's total liability arising from your use of the platform is limited to the total subscription fees paid by the claimant in the 3 months before the claim.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, including under the CPA or POPIA.

16. Indemnity

You indemnify MowZansi against claims, losses and costs (including reasonable legal costs) arising from your use of the platform, your breach of these Terms, or your unlawful conduct, except to the extent caused by our own fault.

17. Suspension and termination

• We may suspend or terminate your account if you breach these Terms, if we are required to by law, or if your account is used unlawfully or fraudulently.
• You may stop using the platform at any time; provider cancellations are dealt with in section 8.
• On termination, provisions that by their nature should survive (such as payments due, intellectual property, limitation of liability and indemnity) will continue to apply.

18. Consumer rights and ECTA

Nothing in these Terms is intended to limit any right you have under South African consumer law, including the CPA and ECTA. Where these Terms conflict with a right you have under law that cannot be waived, the law prevails. ECTA also gives you rights about the conclusion and cancellation of electronic transactions.

19. Amendments

We may update these Terms from time to time. The version and effective date at the top will change. Material changes will be notified by email and by posting them on the site, and take effect 14 days after that notice. Continued use after an update means you accept the updated Terms.

20. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa have jurisdiction, subject to any right you have to refer a consumer complaint to a relevant consumer body or ombud.

21. Contact

• MowZansi
• Email: grasshop100@gmail.com
• Telephone: 0696362596
• Address: 59 Melody Ridge, Sonstraal, Cape Town, Western Cape